Privacy Policy

STELLAR SOLAR & ELECTRICAL PTY LTD

Your privacy matters to us.

Last updated: 12 October 2026

1. Introduction

At Stellar Solar & Electrical Pty Ltd, we value your trust and are committed to protecting your personal information.

As a family-owned business based on the Gold Coast, Queensland, we understand the importance of maintaining your privacy and handling your information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact our team, request a quotation or engage our services.

2. Information We Collect

Depending on your interaction with us, we may collect the following information.

Personal & Contact Information

Full name
Phone number and email address
Residential or installation address

Property & Energy Information

Electricity bills and energy consumption
Existing solar or battery system details
Property, roof and electrical information
Installation requirements and preferences

Customer & Service Information

Enquiries and quotation details
Appointments and installation records
Customer communications
Invoices, payments and warranty information

We collect information reasonably necessary to provide our products and services.

3. How We Collect Information

We may collect your information when you:

Submit an enquiry through our website
Complete a Facebook or Instagram lead form
Contact us by phone, email or social media
Request a quotation or site inspection
Book an installation or electrical service
Are referred to us through a referral partner or authorised lead provider

Where practical, we collect personal information directly from you.

4. How We Use Your Information

Your information helps us deliver professional and personalised solar, battery and electrical services.

We may use your information to:

Respond to enquiries and provide quotations
Recommend suitable solar and battery solutions
Arrange appointments and installations
Communicate project updates
Provide customer support and warranty assistance
Maintain customer records and process payments
Improve our products and services
Send marketing communications where permitted by law
Meet legal and regulatory obligations

We do not use personal information for unrelated purposes unless authorised or permitted by law.

5. Facebook, Instagram & Online Enquiries

When you submit an enquiry through our Facebook or Instagram advertisements, lead forms or website, we may collect the information you choose to provide.

This may include your name, contact details, location and information about your interest in solar panels, battery storage or electrical services.

We use this information to contact you, discuss your requirements and provide relevant product information or quotations.

Submitting an enquiry does not obligate you to purchase any products or services.

Meta may separately process your information in accordance with its own privacy policies.

6. Sharing & Disclosure of Information

We respect the confidentiality of your personal information.

Where reasonably necessary, we may share relevant information with:

Authorised employees and contractors
Equipment suppliers and installation partners
Finance providers, where applicable
Customer management and administrative service providers
Government or regulatory authorities where required by law

We do not sell customer personal information to third parties for unrelated marketing purposes.

We take reasonable steps to ensure information shared with service providers is handled appropriately.

7. Storage & Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored in electronic customer management systems, secure business software and other authorised platforms.

Access is limited to personnel and service providers who require information for legitimate business purposes.

We retain personal information for as long as reasonably necessary or required by law, and take appropriate steps to delete or de-identify information when it is no longer needed.

8. Overseas Data Storage

Some third-party technology, software and cloud service providers may store or process information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure personal information is handled appropriately in accordance with applicable privacy requirements.

9. Marketing & Communications

We may contact you regarding:

Your solar, battery or electrical enquiry
Quotations and installation updates
Product and service information
Relevant promotions and special offers
Customer service and follow-up communications

We send electronic marketing communications only where permitted by law.

You can opt out of marketing communications at any time by contacting our team or using an available unsubscribe option.

You may still receive necessary communications regarding existing services, appointments or contractual matters.

10. Accessing & Correcting Your Information

You may request access to the personal information we hold about you.

If your information is inaccurate, incomplete or outdated, you may request a correction.

Please contact our team using the details below.

We will respond within a reasonable timeframe and in accordance with applicable privacy requirements.

11. Cookies & Website Usage

Our website may use cookies and similar technologies to improve functionality, understand website activity and support marketing.

These technologies may collect information about your browser, device and website interactions.

You may be able to manage cookies through your browser settings.

Third-party services integrated into our website may have their own privacy and cookie policies.

12. Privacy Concerns & Complaints

If you have questions or concerns about how your personal information is handled, please contact us.

We take privacy concerns seriously and will make reasonable efforts to investigate and respond promptly.

Depending on the circumstances and applicable legislation, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology or legal obligations.

The most current version will be available on our website, along with the date of the latest update.

14. Contact Us

STELLAR SOLAR & ELECTRICAL PTY LTD

Family-Owned Solar, Battery & Electrical Specialists

Location: Gold Coast, Queensland, Australia

Phone: (07) 5666 5385

Website: www.stellarsande.com.au

Email: admin@stellarsande.com.au

For privacy enquiries, access requests or complaints, please contact our team.

Stellar Solar & Electrical
Committed to quality service, trusted relationships and protecting your privacy.